Collect customer data with WhatsApp Flows
Scheduling appointments, showcasing products, gathering feedback or generating leads — Flows give you a streamlined, structured way to interact, no website or app required.
WhatsApp FlowForms inside WhatsApp // forms inside the chat
Streamline interactions with Flows
- Lead generation — capture prospect info for future sales
- Appointment booking — schedule directly inside the chat
- Registration & sign-ups — create accounts within WhatsApp
- Support & feedback — answer and gather efficiently
- …and more — adapt Flows to any form-based use case
// no-code builder
Intuitive flow creation
- Pick a category — sign-up, booking, lead generation, support, survey and more — and start from one of its templates
- Add headings, short answers, dropdowns, choices and date pickers with Add content, and drag them into order
- Save, publish, and send it from a chat, a bot or a broadcast
Appointment requestFlow builder // reach & trigger
Leverage WhatsApp Flows
- Power broadcast campaigns with targeted, segmented Flows
- Trigger a Flow inside a chat for a specific user
- Integrate with the bot builder for sophisticated interactions
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9:41 AM// insights
Flow data: insights for smart decisions
- Gather customer data straight from the Flow
- Visualize and analyze it in friendly dashboards
- Monitor interactions, lead generation and more
- Use real-time insights to optimize your strategy
Flow responsesTravel inquiry · this week FAQ
Questions people ask about forms inside WhatsApp
The way business owners ask them, answered in plain words.
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Yes. A WhatsApp Flow is a form that opens inside the chat itself: the customer picks options, types a few details and submits, with no browser, no link and no app to install.
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Enquiry and quotation requests, registrations and admissions, appointment and site-visit bookings, feedback and surveys, service complaints. The answers arrive in your account and can start the next step automatically.
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Yes. A form can run over several screens with choices, dates and text fields, and what the customer picks on one screen can decide what the next one asks.