Turn Instagram DMs into conversations that convert
Bring your Instagram messages into the same shared inbox as WhatsApp — so DMs and story replies get fast, on-brand answers from your whole team.
InboxAll channels · 4 openOne inbox for your DMs
- Reply to Instagram DMs and story replies alongside every other channel
- See customer history and context on every conversation
- Assign chats to teammates and never miss a message
ContactShared across your teamRich replies that keep it moving
- Send product carousels and quick-reply buttons
- Use the human-agent window to reply beyond 24 hours
- Keep the same CRM and tags behind the conversation
Reply windowInstagram messaging rulesPast the 24-hour window, your team can still reply for 7 days with the human-agent tag — Playbot applies it for you.
Bots and AI reply on Instagram too
- Your bot and AI agent answer DMs and story replies, day and night
- One Meta login connects Instagram and Messenger together
- Build a flow once and run it on every channel
Instagram & FacebookBot & AI repliesInside the 24-hour window the bot answers on its own; after it, your team can still reply with the human-agent tag.
FAQ
Questions people ask about automatic replies on Instagram
The way business owners ask them, answered in plain words.
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Yes. When someone comments a word like “price” or “link” on a Reel or a post, the assistant sends them a DM with the price, the product link or your catalog, so you do not answer each comment by hand.
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Yes. The same bot and AI assistant that answer on WhatsApp answer Instagram DMs and story replies, day and night, and hand the chat to your staff when a person is needed.
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Yes. Instagram, WhatsApp, Facebook Messenger and your website chat arrive in one shared inbox, so your team replies from one screen and sees the customer’s history on every channel.
The shared team inbox