Team Inbox for WhatsApp
Simplify customer support on WhatsApp with a shared inbox. Multiple team members can access and respond from the same number, ensuring no message gets missed. Assign conversations to experts for focused support, and utilize filters for efficient management.
Manage Your Shared WhatsApp Inbox Efficiently
- Assigned Conversations: Identify chats assigned to specific team members for focused support and accountability.
- Unassigned Conversations: Locate unclaimed conversations requiring team attention. This ensures no message goes unanswered.
- Closed Conversations: Access completed interactions for reference or future analysis.
Inbox+91 98••• ••101 · Main line All conversations ▾ Schedule Personalized Message for Individuals
- Schedule personalized messages directly within chat window, perfect for reminders, birthday wishes, or important customer updates.
- Choose from one-time or recurring options – weekly, monthly, yearly, or any custom frequency.
- Share catalogs or multi-product messages directly within scheduled chats, keeping customers informed about special offers.
InfoGeorge Mathew Effortless Communication with Customers
- Choose from pre-built WhatsApp templates, bots, message templates, or catalogs, or create personalized messages on the fly.
- Share documents and files, and style your messages for better clarity and engagement.
Nadia KhanAssigned to you · VIP Empower Your Team: Manage WhatsApp Conversations
- Assign conversations to specific team members or teams for focused expertise.
- Transfer conversations smoothly between team members as needed.
- Easily handoff conversation to your chatbot for automated responses or to human agents for complex inquiries.
Transfer conversationRohan · Support Manage Your WhatsApp Contacts Effectively
- Every new customer is automatically added to your contacts for easy future reference.
- Quickly find and start chats with specific customers using advanced search and filtering options.
- Add personalized notes, tags, and group contacts based on your needs, ensuring efficient collaboration within your team.
Contacts1,286 people ＋ FAQ
Questions people ask about using one WhatsApp number as a team
The way business owners ask them, answered in plain words.
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Connect your business number to Playbot Pro and every staff member logs in with their own account, on an office computer or a phone, at the same time. Everyone sees the same chats on the one number, so there is no need to pass a phone around or share a QR code login.
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Yes. Each chat is assigned to one person, so two people do not answer the same customer. Staff can leave internal notes for each other, transfer a chat, and the owner can see which chats are still waiting for a reply.
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Customers write to the company number, not to a personal phone. Every chat, contact and note stays in your Playbot Pro account. When someone leaves, you remove their login and assign their customers to another person; nothing goes with them.
Contact management -
Yes, that is what a shared team inbox is: one official WhatsApp Business number, many users, each with their own login and their own assigned chats.